Welcome to Rapido Pest Control Ltd. By booking our services or using our website, you agree to the following Terms & Conditions. Please read them carefully before making a booking.
1. About Us
Rapido Pest Control Ltd provides residential and commercial pest control services throughout London and surrounding areas. All services are subject to these Terms & Conditions.
2. Quotations & Pricing
Quotes provided over the phone, email, WhatsApp, or through our website are based on the information supplied by the customer.
Final pricing may change following an on-site inspection if:
- The infestation is more severe than originally described.
- The property is larger than stated.
- Additional treatment or equipment is required.
If an upgraded treatment is recommended, we will explain the reasons and provide a revised quotation before work begins.
3. Bookings
A booking made by phone, email, WhatsApp, or through our website constitutes an agreement between Rapido Pest Control Ltd and the customer.
- Appointment dates and times are subject to availability.
- We will make every effort to arrive within the agreed appointment window.
- Delays may occur due to traffic, emergencies, or circumstances beyond our control.
4. Customer Responsibilities
Customers must:
- Provide accurate information regarding the pest problem.
- Ensure our technicians have safe and unrestricted access to all treatment areas.
- Follow all preparation instructions provided before treatment.
- Follow all aftercare advice provided by our technicians.
- Ensure children, pets, and vulnerable persons remain away from treatment areas for the advised period.
Failure to prepare the property may result in additional charges or the need to reschedule the appointment.
5. Access & Parking
The customer must:
- Provide access to the property at the agreed appointment time.
- Ensure any alarms are disabled or provide instructions for access.
- Arrange suitable parking where necessary.
Any parking charges, congestion charges, permit fees, or toll charges incurred during the visit may be added to the final invoice.
If we cannot gain access at the agreed time, a missed appointment charge may apply.
6. Payments
We accept:
- Debit Cards
- Credit Cards
- Bank Transfer
- Secure Payment Links
Unless agreed otherwise:
- Payment is required before or immediately upon completion of the first visit.
- Commercial customers may receive agreed payment terms subject to prior approval.
Failure to make payment may result in additional recovery costs.
7. Deposits
Certain treatments, including heat treatments or specialist services, require a deposit.
Deposits are:
- Non-refundable.
- Used to secure your booking.
- Deducted from the final invoice.
8. Cancellations
If you need to cancel or reschedule:
- Please provide at least 24 hours' notice.
- Cancellations made with less than 24 hours' notice may incur a cancellation charge.
- Failure to attend the appointment or provide access may result in a call-out fee.
Emergency bookings are non-refundable once confirmed unless Rapido Pest Control Ltd is unable to attend.
9. Treatment Guarantee
Where a treatment includes a service guarantee, it applies only if:
- All preparation instructions have been followed.
- All aftercare advice has been followed.
- No untreated adjoining areas have caused reinfestation.
- Structural defects or hygiene issues beyond our control have not contributed to further pest activity.
Guarantees do not apply where new infestations occur after treatment.
10. Follow-Up Visits
Some treatments include one (1) free follow-up visit within the applicable guarantee period.
- It is the customer's responsibility to contact Rapido Pest Control Ltd to arrange and book the follow-up appointment.
- Rapido Pest Control Ltd is not responsible for contacting customers to schedule follow-up visits.
- Failure to arrange the follow-up visit within the applicable guarantee period may result in the free follow-up visit being forfeited.
- Missed follow-up appointments or cancellations with less than 24 hours' notice may incur an additional call-out charge.
11. Refund Policy
Due to the nature of pest control services:
- All deposits paid to Rapido Pest Control Ltd are strictly non-refundable.
- Deposits secure your appointment and cover scheduling, administration, and preparation costs.
- If a customer cancels after paying a deposit, the deposit will not be refunded.
- Once treatment has been carried out, no refunds will be provided, as pest control treatments cannot be reversed once completed.
- If you have any concerns regarding your treatment, please contact us promptly so we can investigate the matter and, where appropriate, arrange a follow-up visit or other suitable resolution.
12. Liability
Rapido Pest Control Ltd will carry out all services with reasonable care, skill, and in accordance with applicable UK laws and industry standards.
We shall not be liable for:
- Existing damage to the property.
- Damage resulting from structural defects or pre-existing conditions.
- Reinfestation caused by factors beyond our reasonable control.
- Loss or damage arising from the customer's failure to follow our preparation or aftercare instructions.
To the fullest extent permitted by applicable UK law, Rapido Pest Control Ltd's total liability for any claim, loss, damage, cost, or expense arising out of or in connection with the services provided, whether arising in contract, negligence, or otherwise, shall not exceed the total amount paid by the customer for the relevant treatment or service.
Nothing in these Terms & Conditions excludes or limits liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot legally be excluded or limited under applicable UK law.
13. Complaints
If you are dissatisfied with any aspect of our service, you must notify Rapido Pest Control Ltd within 5 days of the relevant service being provided to allow us to investigate the matter promptly.
- Any complaint or claim must be submitted in writing by email or post to our customer service team within 5 days of the service date.
- Rapido Pest Control Ltd will investigate all valid complaints and aim to respond within a reasonable timeframe.
- Please note that pest control treatments may not produce immediate results, and some pest activity may continue for a short period after treatment.
- If pest activity is reported during the applicable guarantee period, we will provide one follow-up visit (where included with your treatment). A follow-up visit does not entitle the customer to a refund, and no refunds will be issued once treatment has been carried out.
- Any additional visits or treatments outside the guarantee period, or required due to new infestations or factors beyond our reasonable control, will be chargeable at our standard rates.
- We shall not be liable for any complaint or claim submitted more than 5 days after the relevant service has been provided, except where your statutory consumer rights under applicable UK law provide otherwise.
Email: info@rapidopestcontrolltd.co.uk
14. Health & Safety
Our technicians use professional products in accordance with UK legislation and manufacturer guidelines.
Customers must:
- Follow all safety instructions.
- Observe re-entry times.
- Inform us before treatment of any allergies, medical conditions, pets, aquariums, or sensitive environments.
15. Website Use
The content on this website is provided for general information only.
You may not:
- Copy or reproduce website content without permission.
- Misuse or interfere with the operation of our website.
- Use our website for unlawful purposes.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection laws.
17. Changes to These Terms
Rapido Pest Control Ltd reserves the right to update these Terms & Conditions at any time. The latest version will always be published on our website.
18. Contact Us
Rapido Pest Control Ltd
Website: https://rapidopestcontrolltd.co.uk
Email: info@rapidopestcontrolltd.co.uk
Phone: +44 736 2305 920
