Last updated: 02 March 2026
This Privacy Policy explains how Rapido Pest Control Ltd collects, uses and protects any personal information you provide when you use our website, request a quotation, contact us, or use our pest control services.
1. Who We Are
Rapido Pest Control Ltd is a company registered in England and Wales.
- Company Name: Rapido Pest Control Ltd
- Company Number: 16240752
- Registered Office: 32A, Norwood Road, Southall, UB2 4DL
For the purposes of the UK GDPR and the Data Protection Act 2018, Rapido Pest Control Ltd is the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us using the details provided in the How to Contact Us section below.
2. The Personal Data We Collect
We may collect and process the following personal information:
- Identity and Contact Data – Name, postal address, email address and telephone number.
- Property and Service Data – Service address, pest details, property access information and service records.
- Enquiry Data – Information provided when requesting a quote or contacting us.
- Payment Data – Payment information required to process transactions. We do not store full card details.
- Technical and Usage Data – IP address, browser type, operating system and website usage.
- Marketing Preferences – Your communication preferences.
If you apply for employment with Rapido Pest Control Ltd, we may also collect recruitment information such as employment history and DBS checks where applicable.
We do not knowingly collect personal information from children.
3. How We Collect Your Data
- Directly from you when requesting a quotation, booking a service or contacting us.
- Automatically through cookies and similar technologies.
- From trusted third parties where appropriate.
4. How and Why We Use Your Data
We only process your personal data where permitted by law.
Contract
- Provide pest control services.
- Arrange appointments.
- Process payments.
- Respond to enquiries.
Legitimate Interests
- Improve our services.
- Maintain customer records.
- Analyse website performance.
- Prevent fraud.
Legal Obligation
To comply with legal, tax and regulatory requirements.
Consent
- Sending promotional emails or SMS.
- Setting non-essential cookies.
You may withdraw your consent at any time.
5. Who We Share Your Data With
We never sell your personal data.
We may share information with:
- Customer management and scheduling software.
- Payment providers.
- Website hosting providers.
- Google Analytics.
- Google Ads and Meta Ads.
- Professional advisers.
- HMRC and regulatory authorities where required.
- A purchaser or successor if the business is sold or reorganised.
6. International Transfers
Some service providers may process information outside the UK. Where this happens, appropriate safeguards such as IDTAs or Standard Contractual Clauses are used.
7. Cookies
Our website uses cookies to:
- Ensure the website functions correctly.
- Remember your preferences.
- Analyse website traffic.
- Improve advertising.
You can manage your cookie preferences at any time. Please see our Cookie Policy for more information.
8. How Long We Keep Your Data
We retain personal information only for as long as necessary to fulfil legal and business purposes. Information is securely deleted or anonymised when no longer required.
9. Data Security
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure or misuse.
No method of internet transmission can be guaranteed to be completely secure.
10. Your Rights
Under UK data protection law you have the right to:
- Request access to your personal data.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Object to processing.
- Request restriction of processing.
- Request data portability.
- Withdraw consent.
We normally respond within one month and may request proof of identity.
11. Marketing
You may opt out of marketing by:
- Clicking the unsubscribe link in our emails.
- Replying STOP to our SMS messages.
- Contacting us directly.
Service-related communications will still be sent where necessary.
12. Complaints
If you have concerns about how we process your personal data, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO).
Website: https://www.ico.org.uk
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised "Last Updated" date.
14. How to Contact Us
Rapido Pest Control Ltd
Address: 32A, Norwood Road, Southall, UB2 4DL
Email: info@rapidopestcontrolltd.co.uk
Telephone: +44 736 2305 920
Website: https://rapidopestcontrolltd.co.uk
Or use the contact form available on our website.
